{"id":26143,"date":"2017-09-26T12:15:58","date_gmt":"2017-09-26T19:15:58","guid":{"rendered":"https:\/\/www.iths.org\/ctms\/?page_id=26143"},"modified":"2025-10-14T14:51:33","modified_gmt":"2025-10-14T21:51:33","slug":"support","status":"publish","type":"page","link":"https:\/\/www.iths.org\/ctms\/support\/","title":{"rendered":"Contact &amp; Support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;yes&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"color: #aa4ac4\">Contact &amp; Support<\/span><\/h2>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]The CTMS Operations Team provides support for end users through various avenues.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;element_from_right&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;yes&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;16px&#8221;][vc_single_image image=&#8221;29756&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;8px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"color: #0a799a\">CTMS Support Desk<\/span><\/h4>\n<p>[\/vc_column_text]<div class=\"q_list circle\">\n\t<\/p>\n<ul>\n<li><strong>What:<\/strong> Assistance with OnCore access requests, workflows, troubleshooting, general questions<\/li>\n<li><strong>When:<\/strong> Monday \u2013 Friday 8:00 AM \u2013 4:30 PM<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:CTMS@fredhutch.org\">CTMS@fredhutch.org\u00a0<\/a><\/li>\n<li><strong>Phone:<\/strong> 206.667.2868<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;8px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"color: #0a799a\">CTMS Tips &amp; Tricks Newsletter<\/span><\/h4>\n<p>[\/vc_column_text]<div class=\"q_list circle\">\n\t<\/p>\n<ul>\n<li><strong>What:<\/strong> Newsletter featuring announcements on OnCore updates, data entry reminders and workflow guidance, other news and upcoming events<\/li>\n<li><strong>When:<\/strong> Issued bi-weekly<\/li>\n<li><strong>Where:<\/strong> Email distributed to all active OnCore users with view and edit permissions<\/li>\n<\/ul>\n<p><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"color: #0a799a\">CTMS Online Office Hours<\/span><\/h4>\n<p>[\/vc_column_text]<div class=\"q_list circle\">\n\t<\/p>\n<ul>\n<li><strong>Format:<\/strong> Open Zoom meeting; drop-in anytime between scheduled hours; breakout rooms available for additional privacy<\/li>\n<li><strong>When:<\/strong> Tuesdays 10 am &#8211; 12 pm &amp; Fridays 12 pm &#8211; 2 pm PST<\/li>\n<li><strong>Where:<\/strong> Zoom- meeting link on the <a href=\"http:\/\/seattlectms.org\" target=\"_blank\" rel=\"noopener\">OnCore Announcements<\/a>\u00a0landing page (OnCore access required) or email <a href=\"mailto:CTMS@fredhutch.org\">CTMS@fredhutch.org<\/a><\/li>\n<li><strong>Additional Help:<\/strong> Team members from UW Clinical Trials Office (CTO) and UW\/Fred Hutch Epic (UW Research IT) are available to take questions during Friday office hours; team members from Fred Hutch Research Billing Office are available on Tuesdays &amp; Fridays for research billing questions<\/li>\n<li><strong>Note:<\/strong> Office Hours will not be held on observed UW\/Fred Hutch holidays occurring on a Tuesday or Friday<\/li>\n<\/ul>\n<p><\/div>[vc_empty_space height=&#8221;8px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"color: #0a799a\">OnCore CTMS Webinars<\/span><\/h4>\n<p>[\/vc_column_text]<div class=\"q_list circle\">\n\t<\/p>\n<ul>\n<li><strong>What:<\/strong> Presentations on OnCore-related and parallel office research workflows, information on new OnCore updates, requirements and integrations, refresher training for specific OnCore roles\/permissions<\/li>\n<li><strong>When:<\/strong> Webinar dates announced via CTMS Tips &amp; Tricks Newsletter; webinar meeting invites sent to OnCore users via Outlook<\/li>\n<li><strong>Where:<\/strong> Zoom meeting; link provided in webinar Outlook invite<\/li>\n<\/ul>\n<p><\/div>[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;yes&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_empty_space][vc_column_text css=&#8221;&#8221;] Contact &amp; Support [\/vc_column_text][vc_empty_space height=&#8221;24px&#8221;][vc_column_text]The CTMS Operations Team provides support for end users through various avenues.[\/vc_column_text][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=&#8221;element_from_right&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;yes&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;16px&#8221;][vc_single_image image=&#8221;29756&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; qode_css_animation=&#8221;&#8221;][vc_empty_space height=&#8221;8px&#8221;][vc_column_text css=&#8221;&#8221;] CTMS Support&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":30,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26143","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages\/26143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/comments?post=26143"}],"version-history":[{"count":38,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages\/26143\/revisions"}],"predecessor-version":[{"id":29832,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages\/26143\/revisions\/29832"}],"wp:attachment":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/media?parent=26143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}