{"id":29845,"date":"2025-10-20T12:54:53","date_gmt":"2025-10-20T19:54:53","guid":{"rendered":"https:\/\/www.iths.org\/ctms\/?page_id=29845"},"modified":"2025-10-21T15:18:23","modified_gmt":"2025-10-21T22:18:23","slug":"zendesk-attachment-access","status":"publish","type":"page","link":"https:\/\/www.iths.org\/ctms\/zendesk-attachment-access\/","title":{"rendered":"Zendesk Attachment Access"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][vc_column_text css=””]<\/p>\n

Zendesk Attachment Access<\/span><\/h2>\n

[\/vc_column_text][vc_empty_space][vc_column_text css=””]This page covers how to access an email attachment sent from the UW\/FHCC Zendesk Ticketing System. Emails sent from Zendesk show a 6 digit ticket reference number at the top of the email. Secure attachments are sent in one of two ways, please refer to the section that matches the attachment you received.[\/vc_column_text][vc_empty_space][vc_single_image image=”29852″ img_size=”large” alignment=”center” css=”” qode_css_animation=””][vc_empty_space][vc_column_text css=””]<\/p>\n

Zendesk Secure Link Attachments<\/span><\/h3>\n

[\/vc_column_text][vc_empty_space][vc_column_text css=””]These links are generally used when sending a message to a recipient with a UW or FH email address. You will need to log in to Zendesk to access these files. This can be done with a UW or Fred Hutch email address through SSO or by creating a new Zendesk account<\/p>\n

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  1. Click on the hyperlink matching the attachment you want to access. Log in using one of the processes outlined below.<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”1\/2″][vc_empty_space height=”16px”][vc_single_image image=”29846″ css=”” qode_css_animation=””][vc_empty_space height=”16px”][vc_column_text css=””]<\/p>\n

    A.<\/strong> Use the left side of the login screen to sign in to Zendesk using Single Sign-On. Use the email address you received the message at.<\/p>\n

    B.<\/strong> If you do not have a UW or FH email, log in using the email you received the message at<\/p>\n

    C.<\/strong> If you have not created a Zendesk account for that email, create an account using the Sign Up hyperlink located near the bottom of the sign-in page.<\/p>\n

    2. Once you log in, the file will automatically download if it is a document or will be shown if it is an image.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”29847″ img_size=”large” css=”” qode_css_animation=””][vc_empty_space][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][vc_column_text css=””]<\/p>\n

    SendSafely Attachments<\/span><\/h3>\n

    [\/vc_column_text][vc_empty_space][vc_column_text css=””]<\/p>\n

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    1. Click on the hyperlink for the secure attachment\/s.<\/li>\n<\/ol>\n

      [\/vc_column_text][vc_empty_space height=”16px”][vc_single_image image=”29848″ img_size=”medium” css=”” qode_css_animation=””][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”2\/3″][vc_empty_space height=”16px”][vc_column_text css=””]2. Enter your email address in the Identification Required prompt.<\/p>\n

      3. Retrieve the verification code from your email and enter it into the Email Verification Code box. You will need to agree to the Terms of Service to access the file.<\/p>\n

      NOTE:<\/strong> <\/span>Additionally, you can have SendSafely remember your browser to allow for easier file access for 30 days.<\/p>\n

      4. Once verified, you will be able to access each attached file.<\/p>\n

      5. Click the green Download Button<\/strong> to download the files to your computer.[\/vc_column_text][vc_empty_space height=”16px”][vc_single_image image=”29850″ img_size=”full” alignment=”center” css=”” qode_css_animation=””][vc_empty_space height=”16px”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”29849″ img_size=”medium” css=”” qode_css_animation=””][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][vc_column_text css=””]View the above information in a PDF: Zendesk Attachment Access<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      [vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column][vc_empty_space][vc_column_text css=””] Zendesk Attachment Access [\/vc_column_text][vc_empty_space][vc_column_text css=””]This page covers how to access an email attachment sent from the UW\/FHCC Zendesk Ticketing System. Emails sent from Zendesk show a 6 digit ticket reference number at the top of the…<\/p>\n","protected":false},"author":9277,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29845","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages\/29845","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/users\/9277"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/comments?post=29845"}],"version-history":[{"count":13,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages\/29845\/revisions"}],"predecessor-version":[{"id":29865,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/pages\/29845\/revisions\/29865"}],"wp:attachment":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/media?parent=29845"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}