{"id":27377,"date":"2018-10-30T17:00:22","date_gmt":"2018-10-31T00:00:22","guid":{"rendered":"https:\/\/www.iths.org\/ctms\/?p=27377"},"modified":"2024-01-17T11:40:56","modified_gmt":"2024-01-17T19:40:56","slug":"ongoing-operations","status":"publish","type":"post","link":"https:\/\/www.iths.org\/ctms\/news\/ongoing-operations\/","title":{"rendered":"Ongoing Operations"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]Since T1G1 went live on July 16, the CTMS Operations Team has been providing support for end users through various avenues, including:<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:330,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4>Support Desk:<\/h4>\n<ul>\n<li>What: CTMS Issues, Questions, Requests<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li>When: Mon \u2013 Fri 7:30 AM \u2013 4:30 PM<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li><a href=\"mailto:CTMS@fredhutch.org\">CTMS@fredhutch.org<\/a><\/li>\n<li>206.667.2868<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:330,&quot;335559740&quot;:240}\">\u00a0<\/span><b>OFFICE HOURS:<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:330,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h4>\n<ul>\n<li>What: Questions, How-To<\/li>\n<li>When: Tuesdays 10:00 am &#8211; 12:00 pm, Fridays 1:00 pm &#8211; 3:00 pm.<\/li>\n<li>The online office hours Zoom meeting link is available on the\u00a0<a href=\"https:\/\/www.seattlectms.org\/welcome\/\">OnCore CTMS Announcements landing page<\/a>\u00a0(<em>OnCore login required<\/em>). Please contact\u00a0<a href=\"mailto:CTMS@fredhutch.org\">CTMS@fredhutch.org<\/a> for questions or additional details.<\/li>\n<\/ul>\n<h4><b>TIPS &amp; TRICKS EMAIL:<\/b><span data-ccp-props=\"{&quot;201341983&quot;:2,&quot;335559738&quot;:300,&quot;335559739&quot;:160,&quot;335559740&quot;:330}\">\u00a0<\/span><\/h4>\n<ul>\n<li>What: Using our behind-the-scenes reviews, we highlight specific areas where there is opportunity to improve our adherence to documented workflows<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li>When: Issued Weekly on Tuesdays<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<li>Where: Email distributed to all OnCore end users who edit information in the system\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<h4><b>Monthly Webinar:<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h4>\n<ul>\n<li>What: Oncore feature demos, Q&amp;A<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li>When: One Wednesday per month at noon. The specific date is announced to users each month via email<\/li>\n<li>Where: Zoom meeting<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:75,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Since T1G1 went live on July 16, the CTMS Operations Team has been providing support for end users through various avenues, including a support desk, office hours, a weekly tips &amp; tricks email, and a monthly webinar.<\/p>\n","protected":false},"author":1682,"featured_media":27384,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-27377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/posts\/27377","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/users\/1682"}],"replies":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/comments?post=27377"}],"version-history":[{"count":11,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/posts\/27377\/revisions"}],"predecessor-version":[{"id":29152,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/posts\/27377\/revisions\/29152"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/media\/27384"}],"wp:attachment":[{"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/media?parent=27377"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/categories?post=27377"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.iths.org\/ctms\/wp-json\/wp\/v2\/tags?post=27377"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}