Ongoing Operations

Since T1G1 went live on July 16, the CTMS Operations Team has been providing support for end users through various avenues, including: 

Support Desk:

• What: CTMS Issues, Questions, Requests 
• When: Mon – Fri 7:30 AM – 4:30 PM 
• CTMS@fredhutch.org
• 206.667.2868 

 OFFICE HOURS: 

• What: Questions, How-To
• When: Tuesdays 10:00 am – 12:00 pm, Fridays 1:00 pm – 3:00 pm.
• The online office hours Zoom meeting link is available on the OnCore CTMS Announcements landing page (OnCore login required). Please contact CTMS@fredhutch.org for questions or additional details.

TIPS & TRICKS EMAIL: 

• What: Using our behind-the-scenes reviews, we highlight specific areas where there is opportunity to improve our adherence to documented workflows 
• When: Issued Weekly on Tuesdays 
• Where: Email distributed to all OnCore end users who edit information in the system  

Monthly Webinar: 

• What: Oncore feature demos, Q&A 
• When: One Wednesday per month at noon. The specific date is announced to users each month via email
• Where: Zoom meeting