Support

Support

The CTMS Operations Team provides support for end users through various avenues.

Support Desk

Tips & Tricks Email

  • What: Areas where there is opportunity to improve our adherence to documented workflows
  • When: Issued bi-weekly on Tuesdays
  • Where: Email distributed to all OnCore end users who edit information in the system

Office Hours

  • What: Questions, How-To
  • When: Thursdays from 2:00 PM – 4:00 PM
  • Where: Minor Building, LM-252

Monthly Webinar

  • What: Oncore feature demos, Q&A
  • When: One Wednesday per month at noon. The specific date is announced to users each month via email
  • Where: Zoom meeting

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