Support

The CTMS Operations Team provides support for end users through various avenues.

Support Desk

  • What: Assistance with OnCore issues, questions, & requests
  • When: Monday – Friday 8:00 AM – 4:30 PM
  • CTMS@fredhutch.org 
  • 206.667.2868

Tips & Tricks Newsletter

  • What: Newsletter featuring announcements on OnCore updates, data entry reminders & guidance, other news & events
  • When: Issued bi-weekly
  • Where: Email distributed to all OnCore end users

Online Office Hours

  • What: Open Zoom Meeting; representatives from CTMS, CRBB, and SCCA are available to answer questions regarding OnCore or protocol start-up & amendment processes
  • When: Fridays from 2:00 PM – 4:00 PM
  • Where: Zoom- meeting link on the OnCore Announcements landing page or email CTMS@fredhutch.org

Monthly OnCore CTMS Webinar

  • What: OnCore feature demos, Q&A
  • When: Specific dates are announced to users each month via Outlook invite and through Tips & Tricks Newsletter
  • Where: Zoom meeting

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