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• What: Assistance with OnCore access requests, workflows, troubleshooting, general questions
• When: Monday – Friday 8:00 AM – 4:30 PM
• Email: CTMS@fredhutch.org 
• Phone: 206.667.2868

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• What: Newsletter featuring announcements on OnCore updates, data entry reminders and workflow guidance, other news and upcoming events
• When: Issued bi-weekly
• Where: Email distributed to all active OnCore users with view and edit permissions

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• Format: Open Zoom meeting; drop-in anytime between scheduled hours; breakout rooms available for additional privacy
• When: Tuesdays 10 am – 12 pm & Fridays 12 pm – 2 pm PST
• Where: Zoom- meeting link on the OnCore Announcements landing page (OnCore access required) or email CTMS@fredhutch.org
• Additional Help: Team members from UW Clinical Trials Office (CTO) and UW/Fred Hutch Epic (UW Research IT) are available to take questions during Friday office hours; team members from Fred Hutch Research Billing Office are available on Tuesdays & Fridays for research billing questions
• Note: Office Hours will not be held on observed UW/Fred Hutch holidays occurring on a Tuesday or Friday

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• What: Presentations on OnCore-related and parallel office research workflows, information on new OnCore updates, requirements and integrations, refresher training for specific OnCore roles/permissions
• When: Webinar dates announced via CTMS Tips & Tricks Newsletter; webinar meeting invites sent to OnCore users via Outlook
• Where: Zoom meeting; link provided in webinar Outlook invite

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