18 May Building Blocks of Handling Interpersonal Conflict Like A Pro
In this session, we will examine the key factors that contribute to creating interpersonal conflict. How do we recognize conflict as it happens in real time? How can we prepare to handle conflict before it escalates beyond repair? In addition to gaining a deeper understanding into the type and role of conflict, participants will practice verbal and emotional skills that are essential for engaging in a dialogue for discussing conflict. These skills include how to handle others’ emotional reactivity, how to reframe issues for shifting from the past to the future, and how to formulate questions for generating a partnership with others for advancing mutual interest.
Please read the article “Too Hot To Handle? How to Manage Relationship Conflict” by Amy. C. Edmondson and Diana McLain Smith.196 KBPRE-READ – Too Hot to Handle
At the end of the session, participants will be able to:
- Describe key factors that contribute to conflict in interpersonal relationship.
- Explain the role that implicit bias, power hierarchy, and emotions play in conflict.
- Practice key dialogue skills including reflect, reframe, and ask questions.
Schedule of Activities
- 12:00-12:10pm – Welcome, Overview, Introductions
- 12:10-1:25pm – Presentation and Q&A
- 1:25-1:30pm – Thank You and Feedback Survey
About the Speaker
Dr. Sara Kim, Research Professor of Surgery, received her PhD in Education in 1999 from University of Washington, Seattle, Washington. Currently, she serves as Associate Dean for Educational Quality Improvement, School of Medicine, University of Washington. Dr. Kim is the inaugural holder of the George G. B. Bilsten Professorship in the Art of Communication with Peers and Patients.
Dr. Kim actively leads research programs in conflict management and collaborates with a wide range of clinical, administrative and educational stakeholders across UW Medicine. Since 2014, she and her team have developed training programs and taught over 10,000 healthcare professionals conflict dialogue and speaking up skills. Her work has been primarily supported through the Arnold P. Gold Foundation Humanism in Medicine grants and the UW Medicine Patient Safety Innovation Programs (PSIP). She has numerous peer-reviewed publications in leading medical education and medical specialty journals, covering topics of communication skills, assessment, teaching and learning practices.
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