13 Dec Promoting Psychological Safety at Workplaces: Speaking Up and Listening Skills
Speaking up concerns and listening to others’ concerns are crucially important at workplaces. The culture of safety and respect is rooted in psychological safety that makes speaking up and listening along the power hierarchy a possibility. In this fifth session of the 2023–2024 Team Science Seminar Series, participants will explore factors that facilitate or hinder their ability to speak up and listen. Based on speaking up and listening strategies, they will have an opportunity to apply the strategies to real-world scenarios.
By the end of the session, participants will be able to:
- Define the essential components of psychological safety at workplaces
- Apply speaking up strategies when expressing concerns against power gradient
- Demonstrate respectful listening strategies for promoting psychological safety
About the Speaker
Dr. Sara Kim, Research Professor of Surgery, received her PhD in Education in 1999 from University of Washington, Seattle, Washington. Currently, she serves as Associate Dean for Educational Quality Improvement, School of Medicine, University of Washington. Dr. Kim is the inaugural holder of the George Bilsten Professorship in the Art of Communication with Peers and Patients. Since 2014, she and her team have developed training programs and taught over 10,000 healthcare professionals conflict dialogue and speaking up skills. She is a certified coach for emerging and established leaders and a certified mediator for the King County Dispute Resolution Center in the State of Washington.