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Walking Towards Conflicts: Mindsets and Skills of a Savvy Conflict Handler

Walking Towards Conflicts: Mindsets and Skills of a Savvy Conflict Handler

March 21, 2019 @ 11:30 am – 1:00 pm America/Los Angeles Timezone
UW Health Sciences Building, Room T-498
1959 NE Pacific St
Seattle, WA
ITHS Education


This session will cover the basic concepts of conflicts that frequently occur between individuals and strategies for handling conflicts while preserving relationships with others. The content is drawn from the organizational psychology literature and research on workplace conflicts in healthcare. Participants will learn recommended dialogue skills and apply them to a real-life scenario during an interactive exercise.

Schedule of activities

  • 11:30 am – 12:00 pm: Registration, check in, and light lunch
  • 12:00 pm – 1:00pm: Seminar

Learning objectives

By the end of this session, you will be able to:

  • Describe types of conflicts that typically occur between individuals
  • Identify strategies for moving from relationship to task conflicts
  • Apply communication skills for restoring relationship and pursuing mutual goals

About the speaker

Dr. Sara Kim, Research Professor of Surgery, received her Ph.D. in Education from University of Washington in 1999. Currently, she serves as Associate Dean for Educational Quality Improvement, School of Medicine, University of Washington. She is the inaugural holder of the George G. B. Bilsten Professorship in the Art of Communication with Peers and Patients.

Dr. Kim actively teaches and leads research programs in conflict management and collaborates with a wide range of clinical, administrative and educational stakeholders across UW Medicine to develop and disseminate communication skill training programs. Dr. Kim has numerous peer-reviewed publications in leading medical education and medical specialty journals, covering topics of physician communication skills, assessment, teaching and learning practices.