26 Oct From Conflict to Mutual Goals: A Conflict Management Dialogue Model
1959 NE Pacific St
Seattle, WA 98195
USA
Conflicts are ubiquitous in all organizations and human relations. When recognized in a timely manner and addressed respectfully, conflicts can serve a positive role in strengthening teamwork, clarifying expectations, and defining boundaries of responsibilities. Skills in conducting conflict dialogue require essential components: understanding the nature of conflict one is dealing with, self-awareness of one’s own communication style and conflict handling preference, commitment to curiosity and respect toward others, and ability to elicit others’ perspectives while advocating for one’s own perspectives on the conflict situation.
In this Career Development Series event, Dr. Sara Kim, Associate Dean for Educational Quality Improvement at UW School of Medicine, will lead an interactive session on the common sources and consequences of conflict, including demonstrations on how to manage conflict in the moment with audience participation.
By the end of the session, participants will be able to:
- Describe the key difference between task and relationship-based conflicts
- Explain key steps in the conflict dialogue teaching model
- Apply the teaching model to a real-life scenario
Doors open at 2:30 for networking and light refreshments.
Speaker Bio
Dr. Sara Kim, Research Professor of Surgery, received her PhD in Education from University of Washington in 1999. Currently, she serves as Associate Dean for Educational Quality Improvement, School of Medicine, University of Washington. She is the inaugural holder of the George G. B. Bilsten Professorship in the Art of Communication with Peers and Patients. Dr. Kim actively teaches and leads research programs in conflict management and collaborates with a wide range of clinical, administrative and educational stakeholders across UW Medicine to develop and disseminate communication skill training programs. Dr. Kim has numerous peer-reviewed publications in leading medical education and medical specialty journals, covering topics of physician communication skills, assessment, teaching and learning practices.
